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I received all of my orders in less than 2 weeks with HCC. Ordered my dining table set which they processed in January 2022, I received so far the dining set seater with only 6 chairs. I found a sofa in a store that was supposed to have to lowest prices in the country. Thought I would verify if their claim was true. I found HomeCinemaCenter.com online and they carried my sofa.
My order has a status of 'processing' since April and no telling when is going to be shipped, if ever... The Magnolia Manor desk and matching file cabinet stand are excellent quality. They are exactly what I was looking for.
horrible customer service.
And they were very attentive with our delivery as well. Our furniture arrived in great shape with no problems. Thanks to Amber for keeping in regular contact. Would definitely order from them again. I like your homecinemacenter website since you beautifully organize your site architecture specially room and bedroom link page. I've wrestled with the decision to buy office furniture for months.
They are very durable and were easy to put together. Very happy I purchased my tables from this company. My shopping experience with HomeCinemaCenter was very good. The quality of the merchandise was excellent and we actually received the merchandise faster than what they quoted. I wouldnt hesitate to do business with them again. As you can see from my ratings, I was satisfied by every aspect of this transaction.
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I was insulted and horrified by the treatment we received. The next time we ordered a bedroom set & sectional. There was a free promotion at the time for free shipping, which we received on the entire order. Since this was free, we decided to upgrade to white glove delivery by phone. Customer service was very helpful, and placed the order for us. This was a nice treat, where a 3 person crew took everything off the truck, moved around our old furniture, and disposed of all the packaging.
The Magnolia Manor desk and matching file cabinet are excellent quality. I thought my local retailer would save me money but was not willing to haul and unpack furniture from my garage to upstairs. They kept me up to date on the delivery date and I got earlier than expected. After delivery they were there to ensure my satisfaction and sent all of my warranty information. I would definitely buy from them again.
BBB Rating & Accreditation
I order everything for my home here - or at least check first. We love HCC in this household and spend much, It is a great website, online presence, tool, and service. We actually found HCC ordering popcorn supplies, and then noticed they sell everything for the home. We've ordered bedding, bedroom sets, and other furniture. Why say you ship the items out within a couple of days, if in fact, it takes weeks?
Driver was 2 hours late from 3 hour wait window. By the time he showed up to house it was 730pm and was dark. We ordered an item from your store and when I saw it I was like woow! You people have quality furniture and good customer service. The item was delivered on time and with no delays. We received a bedroom set by Coaster in this antique white color.
We spent over 30k furnishing our new vacation home. This particular transaction was the worst part of it all. Thankfully, the other furniture was purchased through different companies. Never in a million years would I do business with this company again.
Delivery crew was amazing and our new dining room set looks amazing. As of now, I have no intentions of quitting them. It's been a wonderful and helpful experience in shopping with them. I've been extremely pleased with all my purchases and sometimes they will even surprise me with sending me more than I ordered without charging me extra. As a responsible consumer, always do your due diligence. That's the only way you will know if it's a true bargain.
Because we paid so much for the bunk beds I told my husband not to do anything more until I contacted the company. On May 3, I checked online again and saw no changes to the status. Therefore, I again called their customer number, and the same person was rude and told me to be "patient" and hung up on me. I called back and only got their voicemail. I also sent an email asking about the status. The other company told me it would be a 5 month wait to get my sofa, but I got mine from HCC in less than 4 weeks.
I'd appreciate a call back regarding the lounge suite curb side delivery. This is the worse Customer Service I have ever seen in my life. My order was placed in April 2022 and today September 22nd I have yet to receive my order.
They arrived in about a week and were in good condition. HomeCinemaCenter provided me with a service that I could not find any other place. I was looking for a particular product with certain characteristics.
The delivery driver noted on the Packing list that the one piece had been compromised and the side was gouged. I took pictures with my phone since neither of us had a camera handy. These pictures showed the damage well enough to ascertain the dresser surely didn't arrive in excellent condition. I was told to take more pictures, of the whole dresser... I told them I don't have a camera so now I need to go buy a camera and I best hurry up if I'm going to make their deadline.
Why isn't the hcc owner in prison yet?
I received my furniture very quickly considering all of the delays happening in the world right now. Janie kept me informed at every step. Tom, the delivery person, was very friendly and he and his helper were very professional in getting the bedroom suit in the house without any damage. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected.
Please an order for a recliner which came damaged. Took photos of everything and noted on the shipping label that it was damaged. Sent everything to their support email as instructed on Feb 1. Followed up weekly since then and also called several times. Person would initially pick up the phone but would not help and just keep telling me to send an email the support email. When I tell him I've been doing that, he would hang up.
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